Water Treatment News

Now here’s something different. We are now posting questions asked by real live people and answering them on the blog. No, we don’t give away any information on the questioner - not even their first name or anything - but we do post their question if it’s deemed interesting or popular.

You might think this sounds like browsing a forum, but the main difference is that there will be no boring posts. All of them will pertain to good water treatment equipment questions. We have seen, and often visit, forums hosted by others in the water treatment industry and quite frankly, they can be boring and frustrating. When you’re looking for the answer to a good question on a forum, you’ll most likely need to wade through countless dead ends before you find what you’re looking for. Not so with this new feature. Simply go to the Water Value Blog and use the handy search feature on the left side of the page. Enter your question and if anyone else has ever asked it, you’ll find your answer.

Well, certainly not “daily” news. Most of our posts are going up on the main web site blog, but this one is handy to have too.

We are now in the process of adding more serviceable parts to the Water Softener Parts section. We are also about to start shipping to Canada direct from the site. Because our dollars are nearly equal in value now, it just makes sense for Canadian citizens to take the extra time to order from the US. It saves money in the long run even when the duty charge is taken into account.

We also have a new Contact page on the site that has greatly streamlined our handling of every day questions. Visitors can now more easily direct their questions to the proper division and get answers much quicker that way.

Speaking of every day questions, a while back we resolved to answer every single question asked to us on the phone and publish them on the web site. Even though the answers to these questions are there, it has become overwhelming just to sort through them all. As a result, we are still getting asked the same questions over the phone. But for those of you who do not mind reading a bit, every question you can think of will have an answer on the site.

We have some new equipment and software at Water Value now and it appears to be speeding things up quite a bit. That and the addition of another order entry specialist. Things are now going smooth and we’re able to keep up with the phone calls. Speaking of phone calls, here I go again.

We are not the manufacturer of the fine products that we sell. Also, nobody here is going to recommend one of our 3 brands over the others. If we felt one brand was better than the other, we would only sell that brand. Keep in mind that we thoroughly test everything we sell on the web site. If we did not, we would not be able to answer your questions properly. Simply attending a factory sponsored demonstration does not cut it. We purchase from the factory, hook the equipment up, test it, evaluate it, abuse it and even rip it apart just to make sure that what you the consumer, are buying is going to work as advertised for you right out of the box.

We are in this business for the long-haul and we have no intentions of selling water treatment equipment that is sub-standard.

We have new water testing kits in. They are improved over the previous ones by price, value and features. There are two types of specialty kits. One is for testing well water and the other is for testing city water. It doesn’t get much simpler than that. Each of these kits can test for several contaminants twice making them of greater value than the other testing kits we offered. Also, they are priced several dollars less.

There is also a “Complete” testing kit that should be available tomorrow or Saturday that is capable of dual testing for every kind of element or water contaminant you can imagine, and then some. It also contains a bacteria testing kit but only one test for that. I’m not sure yet on the cost for this complete kit, but it should be less than the other complete testing kit we offered before.

Visit our water test kit page and let us know what you think.

It is time to do away with the Water Weekly feature article we’ve been maintaining at WaterValue.com for the past 4 years. It has nothing to do with lack of popularity or interest. As a matter of fact, it’s one of our top ten visited pages every day, but it is no longer functioning the way it was intended.

Water Weekly started out as a way of answering the most often asked questions that we would get over the phone in an effort to cut down on the time we spend on the phone. After we started selling water treatment equipment online in 2002, it became obvious that we were answering the same questions over the phone all day, every day. I remember initially coming up with answers to frequently asked questions and posting them in the FAQ area. That page soon started to become too big for people to scroll through and look for their answers, so Water Weekly was started. Each week we would deal in depth with the most often asked questions from the previous week. Then each of these weekly articles would be archived so that users could look for the article that dealt with their particular question(s). Unfortunately, the archive page is getting way too large so another solution must be found.

Our first thought was to change the Water Weekly Archives page to a search-able index and work was started on that last month, but it dawned on me that we already have the database and software available for a search-able index. A search-able database for text is included with our web log software which is now installed on our server. Why not simply deal with the weekly questions on the blog? After all, we pretty much have been doing just that all along.

So our Water Value Daily News blog will double as answers to all of the popular questions, and when these answers pertain to certain products we have on the web site, we can even provide a direct link to those answers from that product’s information page. So Water Weekly is no more, but we will still be providing answers to your water treatment questions, it just won’t be in a weekly article anymore, it will most likely be daily.