Price Match

I had a good one today. A customer asked if we “price match” our competition. Quite frankly, I didn’t think we had but 3 or 4 good competitors. Come to find out the competitor was one of the good ones. I checked out his pricing for the same system we were selling and he was indeed $50 less. First of all I had to ask myself, does anyone really believe that we mark these things up $50?! I mean, look at the prices.

So I had to investigate. I had to use my anonymous email account to contact them which I’ve done in the past with satisfying results but still, things change. Anyway, it turns out there is no brine grid with this system or no safety overflow assembly. It was also lacking a few other things. I added them up and they nearly came to $50 so I guess I can’t match that price. The decision was made years ago that we were not going to short our customers the extras that add value to the product.