I’ll Be Home For Christmas!

Yes, it’s official. I get not only Christmas off but the whole week between Christmas and New Year’s. Happy Holidays!

Of course I am the only one at Water Value that gets the week off. After all we’re not some huge company with excess employees to fill the void left by vacationing co-workers. We’ll still be shipping order same-day and  answering your water treatment product related questions, but there will be little or no telephone support. The phones will be up for orders but questions and quotes will need to be dealt with via e-mail. As always, e-mail is monitored 24-7 even on Christmas. If you make a mistake on your order, it would be a good idea to call to verify that it is corrected before it ships out, but a simple e-mail message will work faster and more accurately.

Quotations for special orders should be done via e-mail as well. There will be a message on our contact page pertaining to this issue. For example, I fielded a phone call today from a gentleman who wanted a specific resin for his water softener. I thought I understood what he was asking but it turns out I did not and quoted him the system with the wrong options. Needless to say he was not happy. If that same request had been submitted by way of e-mail, I would not have misunderstood and all would be well.

That’s the great thing about the Internet and e-mail; it’s right in front of you and usually not open to interpretation.

So I hope you all have a great Christmas and New Year’s. I’ll still be posting to the blog when something comes up but for the most part, I will be  fending off the Michigan chill and shovelling snow. Thank you all for another record breaking business year.