Holiday Order
Greetings and I hope you all had a Happy Thanksgiving!
Speaking of Thanksgiving, yet another holiday with record numbers of orders! Everything will be shipping on time. Any order that came in over the weekend will go out on Monday of course. Thanksgiving day orders will be a day behind as stated on the web site. While Water Value has a great system for processing orders during the holidays, we cannot do much about the shipping companies. After all, everyone is entitled to a day off once in a while, right?
Even though there were more orders on Thanksgiving and the following Friday than last year at this time (as was expected) they were processed in record time most likely due to the fact that our telephone support was shut down for the holiday. It never ceases to amaze, the amount of time that phone consumes. All email messages, queries and even quotes were answered promptly. While I can certainly understand and appreciate the necessity of telephone support, it sure does seem to drive up the over-head costs of doing business over the web. Food for thought.
On Friday a method was developed that should be in place Monday afternoon which will weed out all of the spam emails we’ve been getting, thus decreasing our response times. As of Friday morning, we were receiving more than 340 spam emails in a 24 hour period. Just deleting that many messages takes a lot of time, so the efforts to be put forth on Monday should pay off promptly. This will only increase our prompt service to our customers.!
About Us
Water Value Company is a web-based distributor of water treatment equipment. We pride ourselves in educating our customers BEFORE they make their purchase. We supply only the best equipment made and we personally test every product before making it available on the web site.
In business on the web for nearly 5 years, we are rapidly approaching our goal of becoming the number one source for water treatment education and product solutions.
